Exchange Policy

At KaRa Home, we take immense pride in the curation and craftsmanship of our collections. Each piece is thoroughly inspected before it makes its way to your home to ensure it meets our rigorous standards of quality and design.

Because of the artisanal and delicate nature of our products, we follow a strict Exchange Only policy and do not offer monetary refunds.

1. Eligibility for Exchanges

If you wish to exchange an item for a different size, color, or alternative product, your item must meet the following criteria:

  • The exchange request must be initiated within 7 days of receiving your delivery.
  • Items must be completely unused, unwashed, and in the exact condition in which they were received.

  • All original tags, labels, and protective packaging must be completely intact.

2. Damaged or Defective Items

We take exceptional care in packaging our fragile items. However, if an item arrives damaged or broken during transit, we will gladly arrange a complimentary replacement.

To help us process your replacement swiftly, we kindly require:

  • An Unboxing Video: A continuous, unedited video showing the opening of the package from start to finish, clearly displaying the damage.
  • Notification Window: Please email our care team or contact our support line with your Order ID and the unboxing video within 48 hours of delivery.

Please note: Replacement requests cannot be processed without a valid unboxing video or if reported after the 48-hour window.

3. Non-Exchangeable Items

To maintain fairness and quality control, the following items cannot be exchanged under any circumstances:

  • Items purchased during a seasonal sale, promotional event, or using a discount code.
  • Custom-made, bespoke, or personalized orders.

4. How to Initiate Your Exchange

  • Contact Us: Reach out to our customer care team via email or our dedicated support line with your Order ID and the reason for your exchange.
  • Review: Once our team reviews and approves your request, we will provide you with the next steps for return shipping or reverse pickup.
  • Processing: Upon receiving your return at our studio, we will inspect the item. Once approved, your new selection will be dispatched to you within 3–5 business days.

Thank you for supporting curated craftsmanship and shopping mindfully with KaRa Home.